Shipping Information
Shipping
We use UPS depending on time and cost, for those
items which meet their size and weight limitations. Call us for
priority and express shipping prices.
Delivery Times
Order processing and shipping transit times are estimated at 5-10
working days. If you have a specific delivery time frame, we should
discuss this prior to order placement. Sometimes, through
circumstances beyond our control, we do not make any guarantees of a
projected delivery schedule. We will do our best to expedite your
order, but cannot guarantee an exact delivery day.
Order Tracking
If delivery contact is not made approximately (10) ten working days
from shipping notification, you may want to check on the transit
location of your order. Please e-mail or call us with your invoice
number and we will respond promptly with the most up-to-date
information.
Delivery Notification
Please make sure someone is at the delivery destination to receive
the order.
If your home is not accessible by delivery truck (example: summer
home in Michigan snowed in during winter months), we may have to
transport your merchandise to the nearest accessible point and it
will be your responsibility to provide pick-up and transportation to
your home.
In some cases, remote delivery charges may apply. We will notify you
prior to shipping if this should apply or call us if you are
concerned.
When Your Merchandise Arrives
Please be prepared to inspect your order when it arrives. Check the
bill of lading and verify that the quantity of packages delivered
agrees with what the BOL indicates left the factory. You may have to
open the cartons, in the case of motor freight, to look for transit
damage. Please do not sign the bill of lading until you are
reasonably sure the merchandise has been delivered in good
condition. If you should discover damage, it is your responsibility
to notify us immediately. You must sign the bill of lading with a
note describing the damage you see. Although damage claims are rare,
they can happen and your products are fully insured against freight
damage.
Freight Damage
Your products are insured against freight damage. Should freight
damage be determined, we will either arrange to have the merchandise
repaired to factory new conditions or replaced at no cost to you and
as expeditiously as possible.
Alaska, Hawaii and International Deliveries
Please call us or email for a quote.
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