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IPlease examine all products upon receipt. If the package shows signs of damage, do not accept the shipment unless you can determine that the product inside is actually undamaged. Damaged shipments must be reported to Customer Service and the Carrier within 72 hours of receipt. A signature may be required for acceptance of delivery.

Important: Merchandise returned without a Return Merchandise Authorization (RMA) number issued by Customer Service, or shipped back to the wrong location, will not be accepted. 

Return Policy Requirements:
1) The RMA# is to be placed on the outside package. Enclose a signed copy of this form. Items cannot be shipped back to some outbound distribution warehouses. Any returns sent to those locations will be refused, and you will be subject to additional shipping fees.

2) All returnable items must be in "unused" or "as new saleable" condition in the original box or packaging including the manuals, accessories, warranty information, and filters (if applicable).

3) Once the returned item is verified to be in "unused" or "as new saleable" condition, applicable credit will be issued to the customer's credit card. Customers should allow 30 days for a refund to appear on their statements.

*** Return Policy ***

Customers requesting returns within 30 days of order date in "As New Saleable Condition" will be issued a refund of the product cost only, and is subject to a 20% restocking fee, which will be deducted from the customer's refund, subject to the conditions below. Customers are responsible for both outbound and return shipping and handling expenses. If items are not returned in "As New Saleable Condition", a 25% restocking fee will be deducted from the customer's refund in addition to any maintenance or repair fees. 

Returns received without an authorized RMA or after 30 days or Delivery Refusal will not be accepted. If any item is accidentally accepted, you will be contacted once to make arrangements for return shipping, then the item will be treated as abandoned. 

Report incorrectly filled orders immediately to Customer Service. Corrected orders will be shipped promptly. Return shipping will be reimbursed to customer.

If goods are cancelled BEFORE THEY ARE SHIPPED (usually 24-48 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, customers are responsible for both outbound and return shipping and handling expenses. In some cases, a restocking fee may also be applied.

Made to order and custom orders are NEVER returnable.

Expedited shipping at the customer's request is non-refundable. 

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The foundation is critical to the integrity of the home. Thatís why foundation vents and ventilation are critical. Unventilated foundations are subject to built-up moisture that can eventually lead to costly damage.
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